Return & Refund Policy

30-Day Return Window

We want you to love your Vukaya headphones. If you're not completely satisfied, you can return them within 30 days of delivery for a full refund, no questions asked.

Return Conditions

To be eligible for a return, your item must be:

• Within 30 days of the delivery date
• In its original packaging with all included accessories (USB-C cable, carrying case, 3.5mm cable, quick start guide)
• In good condition, normal wear from trying the product is fine, but physical damage from misuse is not covered

How to Start a Return

1. Email [email protected] with your order number and reason for return
2. We'll send you a prepaid return shipping label within 1 business day
3. Pack the headphones securely and drop off at your nearest shipping point
4. Once we receive and inspect the return, your refund will be processed

Refund Processing

Refunds are processed to your original payment method within 5–10 business daysof receiving your return. You'll receive an email confirmation when the refund is issued. Depending on your bank or credit card provider, it may take an additional 2–5 business days for the refund to appear on your statement.

Exchanges

Want a different color? We offer free exchanges within the 30-day window. Email [email protected] and we'll arrange the swap. We'll ship the replacement as soon as your return is in transit.

Damaged or Defective Items

If your headphones arrive damaged or develop a defect within 12 monthsof purchase, contact us immediately. We'll replace the product at no cost, no need to return the defective unit first. Our warranty covers manufacturing defects, battery issues, and connectivity problems under normal use.

Subscriptions

App subscriptions (Plus and Pro) can be cancelled anytime from your device's subscription settings. No refunds are issued for partial billing periods, but you retain access until the end of your current billing cycle. Free trials can be cancelled at any time before the trial ends with no charge.

Return Shipping

We cover return shipping for all returns within the 30-day window and for defective/damaged items. For returns outside the standard window (at our discretion), the customer is responsible for return shipping costs.