Delete your account

Last updated: April 2026

Delete from inside the app (fastest)

  1. Open the Vukaya app and sign in.
  2. Tap the You tab.
  3. Tap Settings.
  4. Scroll to the bottom and tap Delete account.
  5. Confirm. Your account is closed immediately.

Don't have the app installed?

Email [email protected] from the address registered to your account, with the subject “Delete my account”. We process deletion requests within 7 days and send a confirmation when the account has been removed.

What gets deleted

When your account is deleted, we permanently remove:

  • Profile information (name, email, password hash, profile photo)
  • Mood check-ins, journal entries, and program enrollment history
  • Listening history, queues, favorites, and recommendations
  • EQ presets, SonicSync settings, and headphone profiles
  • Push notification tokens and scheduled reminders
  • Connected music service tokens (Apple Music, Spotify)
  • Subscription records associated with your account

What we keep

For legal, accounting, and abuse-prevention reasons we retain a small set of records after deletion:

  • Payment records— stored for up to 7 years to meet tax and accounting law. These contain your payment processor's transaction ID and amount, not card details.
  • Anonymized analytics— aggregated, with no link to you personally.
  • Abuse logs— if your account was banned for policy violations, we retain a record to prevent re-registration. Retained up to 2 years.

Subscriptions

Deleting your Vukaya account does not cancel an active App Store or Google Play subscription. Cancel your subscription separately in App Store settings or Google Play subscriptions before requesting deletion to avoid further charges.

Partial data deletion

If you want to delete a specific subset of data (e.g. journal entries only) without closing your account, email [email protected] describing what you'd like removed. We respond within 7 days.

Questions

Email [email protected].